Step 1: How to claim 

- All issues arised involved to delivery services, you can contact with us for requested by some below case :

* www.giaohangthutien.com

* Fanpage Giaohangthutien

* Chat live via skype, zalo, line, facebook,..

* Email : cskh@giaohangthutien.com 

* Hotline : 0916.968.365

Step 2:  Claim receiving process

Once receiving claim from customers, GHTT process claim information by direct call to customers / send email to customers for clarify claim issues ( please take note clear claim content , receipt or invoice involved to the parcel for request settlement ).

     -  Claim timeline regulation :

+  02 months, from the day finished delivery parcel to end customers for the claims in lost, undefined mistake, perishing of goods arised within the time target of service.

+  01 month,  from the day finished delivery parcel to end customers for the claims in late COD cashback, service quote, service quality and other content involved to parcel.

+  Claim will be received and settled by our CS department not later than 07 working days from the receiving request time.

+ In case do not receive claim request, not later than 05 working days from the receiving time, GHTT will launch announcement to customers for understanding and issuing the reason in refusing claim request.

+   Claim timeline do not accede 02 months from the receiving request day.

Step 3: Claim settlement process

- GTTT have to responsibilities to announce the claim settlement results to customers by direct call or email.

- In case claim can be settle  right now for customers, GHTT do not need to settle claim in procedure, but must be make the text to inform the results with both confirmation.